Procedures for All Returns or Exchanges The following procedures apply to all returns for refund or exchange: All merchandise must be returned by the Consultant or customer who purchased it directly from Ava Anderson Non-Toxic (AANT) to the following address:

Ava Anderson Non-Toxic
Attn: Returns Dept.
130 Franklin St
Warren, RI 02885

All products to be returned must have a Return Authorization Number which is obtained by calling the Consultant Services Department (401-289- 2900 ext. 201). This return authorization number (RMA) must be written on each carton returned and the return form as well.

The return is accompanied by:

• a completed and signed customer return form
• a copy of the original dated retail sales receipt
• any unused portion of the product in its original container.

Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to AANT shipping pre-paid. AANT does not accept shipping- collect packages. The risk of loss in shipping for returned product shall be on the Consultant. If returned product is not received by the Company’s Distribution Center, it is the responsibility of the Consultant to trace the shipment.

If a you return merchandise to a Consultant, the product must be received by AANT within ten (10) days from the date on which the retail customer returned the merchandise to the Consultant, and must be accompanied by the sales receipt the Consultant gave to the customer at the time of the sale.

No refund or replacement of product will be made if the conditions of these rules are not met.